MyNetHost Terms Of Service
Money Back Guarantee
hosting accounts have a full money back guarantee, upon cancellation
within 30 days of payment, if the account holder is not satisfied for
any reason. The amount refunded will be the dollar amount paid to
mynethost.com.au, by the account holder, and to the bank account,
credit or debit card or Paypal account the payment was originally paid
from. Domain registration fees are not refundable.
cancel your hosting account at anytime and request a pro-rated refund.
Refunds for hosting accounts canceled after the first 30 days will be
granted on the unused portion of the account. Partial months used will
not be refunded. Any bandwidth overage will be deducted before refund
is granted. In other words, mynethost.com.au. will refund you ONLY for
the full months that you have not used and that you have prepaid for.
To cancel your hosting account, and request a refund, you must submit a
request via our online HelpDesk.
If, at any time, a chargeback
is issued through your credit card company, bank or Paypal (including
Paypal disputes) we will immediately suspend all services listed on
your billing account, including services not covered under the
chargeback or dispute, and start collection efforts. These same terms
apply to overdue invoices.
Billing and Payment Cycles
stores credit card information only when required, the credit card
information is encrypted and complies with the PCI DSS standards for
storing credit card details. Unless you are on automatic payments you
are responsible for logging into your Client Area to submit payment at
the end of each billing cycle. Invoices are emailed, to the email
address that you have on file with us in your Client Area,
approximately 2 weeks before your billing cycle ends. We accept most
major credit cards as well as Paypal and electronic check payment. All credit cards on file will be automatically charged on the invoice due date it is your responsibility to cancel your account before this date should you wish to do so.
You can choose to pay your invoices with Paypal Subscription service.
With a Paypal Subscription, you are telling Paypal to send us a certain
amount of money on a certain date - UNTIL YOU TELL THEM TO STOP PAYING
US. If you accidentally set up two Paypal Subscriptions, then Paypal
will pay us twice. We have no way to "take" money from your Paypal
account. If you accidentally overpay us via Paypal Subscription, you
need to cancel your Paypal Subscriptions from within your Paypal
account and contact us immediately. mynethost.com.au. will only refund
ONE Paypal Subscription overpayment - all others will be credited to
your billing account for future payments.
are responsible for making sure that we have your current and correct
contact information on file, by frequently logging into your billing
account. We reserve the right to send announcements and invoices
relating to your hosting account(s). No more than twice a month we may
email you information on promotions or discounts relevant to services
we offer. We ask that you not report these messages as spam to spamcop
or any other similar service, because that makes more work for us and
less benefits for other customers. Doing so may be considered grounds
for termination of your account. Mynethost will NOT give your email
address or any other contact information to any third party except
under the direction of law enforcement officials.
will make every reasonable attempt to avoid unexpected server downtime
and to ensure that all hosting accounts and dedicated servers are well
taken care of. Any network problem, equipment/hardware failure, data
backup and storage or outage, that is not covered under our Service
Level Agreement will not be grounds for reimbursement for any
subsequent financial damages or losses. All hosting account and
dedicated server data backups are the account holder's responsibility.
Although we do make regular system-wide backups of our hosting account
servers, mynethost.com.au is NOT responsible for data backup
integrity or subsequent loss. Shared hosting accounts should not
be used for mission critical websites or email that require absolute
redundancy. Managed dedicated servers are not guaranteed against any
hacking attempt, denial of service attack, security breech, data loss,
hardware problems, loss of use, loss of income and/or any unspecified
general failures and any such incident. By using the services of
mynethost.com.au. you agree that you will make no claim or attempt to
collect for reimbursement of any financial loss or hardship related to
using these services. If you need fail safe hosting services, contact
us for special arrangements and related contracts.
Unsolicited E-mail (anti-spam policy)
caught sending unsolicited, as defined by mynethost.com.au, email or
usenet postings, either through our servers or to promote a web site on
our servers will be terminated immediately, will not qualify for a
refund and will be charged $50 per complaint filed. Accounts terminated
for sending unsolicited email or usenet posts give up all rights to any
content, files, backups and technical support associated with this and
ALL accounts hosted on any and all Mynethost, server and network. You
may not create email forwards which forward to an email address not
accessible by you, unless the recipient has specifically consented for
you to do so.
mynethost.com.au reserves the right to
investigate accounts accused of sending unsolicited emails, or usenet
postings, in any way deemed necessary. This includes suspending the
accused account, during the pending investigation.
promoting, advertising or otherwise making available tools, information
and/or software for the purpose of sending unsolicited email or usenet
postings will be shut down without notice. We reserve the right to
cancel all hosting accounts, of anyone having an account suspended for
sending spam. We will make available, upon request, the source of the
complaints. We will NOT make available the actual complaint, if it
means giving out individual contact information of the person filing
the complaint. WE STRONGLY SUGGEST THAT YOU AVOID USING THIRD PARTY
MAILING LISTS - EVEN IF THEY ARE GUARANTEED TO BE CLEAN!!!
we have a ZERO TOLERANCE POLICY on unsolicited email/spam, we are not
unreasonable, however, we can and will enforce our Terms of
*Unsolicited is defined, by Mynethost, as: E-mail sent
to recipients who have not asked to be contacted by you or Usenet
postings (that are cross-posted to more than three newsgroups and/or
posted in newsgroups where this is against that groups FAQ or charter),
for the sole purpose of promoting a website or commercial business on
Excessive Bandwidth Use
If your hosting
account, with Mynethost, goes over the bandwidth allowance set for that
account, you agree to pay for that overage. All of our cPanel
hosting accounts have bandwidth restrictions set. If you reach your
designated bandwidth limit, your account will automatically suspend
until the next month, unless you contact us for an upgrade.
Account Termination and Suspension
of any of our Terms of Services will be grounds for immediate account
termination. Web sites deemed offensive, pornographic or racially
degrading, by mynethost.com.au, will be removed from our servers
without notice. Abusive behavior towards the Mynethost, staff, will not
be tolerated and is grounds for immediate account termination. Any
threats of legal action involving Mynethost, its owners and/or staff
will be grounds for immediate termination. Web sites promoting, making
available or otherwise contributing to software piracy, hacking,
spamming, denial of service attacks and/or damage to commercial
networks or servers will be removed from our servers without notice and
illegal acts will be reported and prosecuted. Using your account for
IRC/BBN purposes is not allowed on our servers.
up enough server resources, to slow or crash a server, will be shut
down without prior notice. If an account is shut down, due to server
resource issues, we will (upon request) make a reasonable effort to
help get the account unsuspended. We will not debug your software
programs or spend time tracking down why your account was causing
problems. It is your responsibility to look through account logs and
evidence that we provide. Third-party installed versions of FormMail
are forbidden, due to the security risk they pose. We have FormMail
available, globally, for all accounts on our network. We do not allow
ANY Matt Wright script to be installed on our servers. For a list of
the Matt Wright banned scripts, please see: www.scriptarchive.com
server activity is logged. Any snooping, hacking, or other
inappropriate activity of any type outside of your account, on our
servers, will be grounds for termination. In addition, your account is
for web and email use only, any other activities, at our sole
discretion, will be grounds for termination as well.
accounts are suspended immediately if an invoice goes 10 days past
due. All accounts listed in your billing account are subject to
suspension if you have any past due invoices for any service. If you
need to make payment arrangements, or if your account has been
suspended, please contact us immediately.
Terms of Service agreement may be amended, at any time, at the
discretion of mynethost.com.au. Notification of amendments will be
emailed to the address we have on file in billing and posted to our
website. All accounts are required to comply with any changes made to
these policies unless an account cancellation is requested within 3
days of the Terms of Service amendment. You are required to keep a
valid and current email address on file with us, in your billing
account. We are not responsible for lost or misdirected email. We
strongly suggest you check our website frequently for updates to this
Terms of Service agreement.
If you are unsure if what you are
doing is against our TOS, contact us. There are no refunds granted for
accounts terminated due to TOS violation.
Domain Name Registration and Renewal Policy
domain name registrations, transfers and renewals we offer are through
DistributeIT. You agree not to hold mynethost.com.au, responsible
for any domain name registration, renewal, transfer dispute. This
is not a guarantee that your requested domain name is available for
registration, transfer and/or renewal. Your domain name may go
unregistered, untransferred and/or renewed, due to circumstances beyond
our control, such as registry, software and other problems or outages,
and will not be grounds for compensation of financial loss. You are
responsible for monitoring your domain expiration date and making sure
you renew it before it expires. An order for domain name registration,
transfer and/or renewal, does not guarantee domain name registration,
transfer and/or renewal.
Hosting Accounts: Individual hosting accounts setup on a server with other mynethost.com.au, customers.
All mynethost.com.au, customers and potential customers considering
signing up for hosting account with mynethost.com.au.
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